Refund & Cancellation Policy
When you can get help with your order, and how refunds work for our digital eBooks.
Last updated: 8 October 2026
In short
- Our products are digital eBooks (PDF). You get them right after payment.
- Because of this, we do not give refunds once the eBooks are delivered.
- We will help if you did not get your eBooks, paid twice, or faced a technical problem from our side.
- Write to us at get@upskilltribe.com within 7 days of your purchase.
1Our products
We sell digital educational eBooks in PDF format. After successful payment, you get the download links on the order confirmation page and by email. Nothing is shipped to your address.
2When we do not give a refund
- You changed your mind after buying
- You downloaded or opened the eBooks and did not like them
- You bought by mistake and the eBooks were already delivered
- You did not get a job or the result you expected (our eBooks help you prepare; they do not promise a job)
Please read the product page carefully before you buy. It shows what is inside each eBook.
3When we will help you
We will fix it in these cases:
| Problem | What we do |
|---|---|
| You paid but did not get the download link within 60 minutes | We send the link again |
| You were charged two or more times for one order | We refund the extra amount after checking |
| A file is broken or will not open, and the problem is from our side | We send a working file. If we cannot fix it, we give a full refund |
| Money was cut, but the order was not created | We check with our payment partner. If we did not get the payment, your bank returns it |
4Cancellation
Delivery is instant and automatic, so an order cannot be cancelled after the payment is successful. If you notice a mistake (for example, a wrong email address), write to us quickly and we will help you get your eBooks.
5How to ask for help
- Email get@upskilltribe.com within 7 days of your purchase.
- Add your Order ID, the email you used, and a payment screenshot.
- Tell us the problem in 1–2 simple lines. English or Hinglish is fine.
We reply within 24 hours and try to solve most problems within 2 working days.
6How refunds are paid
Approved refunds go back to your original payment method (UPI, card or net banking) through our payment partner, Razorpay. We start the refund within 2 working days of approval. Your bank may take 5–7 working days to show it in your account.
Need help?
Email us at get@upskilltribe.com. We reply within 24 hours.
Please add your Order ID and the email you used to buy.
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